Airline sparks fury among customers after announcing it will weigh passengers at check-in
Businessman Avamua David Haleck has filed a complaint against Hawaiian Airlines, demanding to know why the policy is required
AN airline's plans to weigh passengers at check-in to ensure cabin weight is evenly distributed has triggered fury among customers.
Businessman Avamua David Haleck has filed a complaint against Hawaiian Airlines, questioning why the policy is suddenly required.
It comes after the airline announced it would no longer allow passengers to pre-select seats on flights between Pago Pago and Honolulu.
The company also said it would weigh-in passengers before allocating seats within the cabin.
Avamua told that if it were a safety issue, he would understand.
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He said: "Hawaiian is saying that 'yes it is a safety issue' but, you know, weight distribution... so have we been flying unsafe for all these years?"
The airline controversially announced it would charge passengers by weight three years ago.
At the time, its chief executive said the policy was the fairest way to charge people and made sense for smaller aircraft limited by weight.
The US Transportation Department is investigating Avamua's complaint.
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