Samsung has told Galaxy Note 7 users to immediately switch off their devices over fears they will catch fire
SAMSUNG has told customers to immediately turn off their Galaxy Note 7 over fears they will catch fire.
The move comes one day after Samsung halted production of the dangerous products.
In a statement, Samsung said it will also "ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7" while it investigates the cause of the fires.
It added: "Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device."
The South Korean tech giant said that production of the device had been changed “temporarily” to ensure the phones were meeting the necessary safety requirements.
But Samsung fell short of confirming or denying earlier reports that it had halted production of the phone.
The issues began to surface just two weeks after the flagship phone's launch, when it found some of the batteries were exploding while charging.
It comes as the fire-prone phones were replaced - only to be faced with claims that the replacement phones were also experiencing safety issues.
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The problem has become so bad that the Royal Mail and ParcelForce have been refusing to deliver the devices.
Airlines have also been warning travellers to switch off their phones while flying.
The phones were even not allowed to be charged after 2.5 million smartphones were recalled in September.
Samsung last month issued a statement over the phone, saying: "Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.
"In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue."
The Sun previously revealed how supply teacher Sarah Crockett's phone blew up in a busy cafe, even though it wasn't being charged.
The mother-of-two said her phone started to balloon in size, saying: "It suddenly just expanded in my hand and got really, really hot.
"I dropped it on the table. Within a few seconds there was smoke everywhere and I jumped out of the way. The whole thing was just barbecued."
The safety concerns around the £750 Note 7 has seen experts weighing in, saying that it marked a crisis for the tech giant.
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