Spotify down updates — Music listeners report issues with streaming app and web player amid apparent outage
OVER 1,900 viewers struggled to access Spotify on Wednesday afternoon.
The outage was reported at 11:30 am EST as users experienced issues accessing the music streaming service, according to .
A majority of the issues were associated with Spotify's website, although some reported problems with the mobile application and audio streaming.
Reports of outages began to decline at noon EST.
The U.S. Sun has reached out to Spotify for comment but has yet to hear back.
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Restarting your Spotify account
If you're struggling to connect to Spotify, recommends the following steps:
- Clear browser cache and cookies
- Update browser
- Disable hardware acceleration
- Delete the Spotify AppData folder
- Update anti-virus software
If these steps don't work, Spotify recommends a clean reinstall.
Reports begin to decline
Reports began to decline around noon EST, according to .
Under 500 users are reporting issues with Spotify.
How to clean reinstall on Windows
Spotify recommends a “clean reinstall” to fix problems people are experiencing.
Here is how to perform one on Windows:
Credit: Spotify
How to clean reinstall on Mac
Spotify recommends a “clean reinstall” to fix problems people are experiencing.
Here is how to perform one on Mac:
Credit: Spotify Reports begin to see a decline
There have been fewer reports within the last half hour. The issue seems to be on the mend.
Credit: Downdetector How to clean reinstall on iPhone and iPad
Spotify recommends a “clean reinstall” to fix problems people are experiencing.
Here is how to perform one on iPhone and iPad:
Credit: Spotify How to clean reinstall on Android
Spotify recommends a "clean reinstall" to fix problems people are experiencing.
Here is how to perform one on Android:
Credit: Spotify Spotify Support recommends 'clean reinstall'
Spotify's Support is now communicating with people reporting the outage on X, formerly known as Twitter.
The official , @SpotifyCares, encouraged one user to perform a saying "it's different than the regular one."
"Note that you'll have to re-download music and podcasts afterwards. Let us know if there's a difference," Spotify Support said.
Issues with Web Player
A majority of the issues associated with Spotify are from the Web Player.
Only some users are experiencing issues with the app and audioCredit: Downdetector
Spotify Web Player is down
Spotify's website is showing only a black screen when users try to load the page.
Credit: Spotify Most issues in the New York area
The heat map shows that Spotify users are experiencing the most issues in the New York area.
Los Angeles, Phoenix, and San Francisco are among the other marked-up cities having problems.
Credit: Downdetector Users getting a 'black screen'
Spotify users are seeing a black screen while they try to open the app.
Issues spike again
After yesterday's outage was resolved, Spotify users are reporting more issues with the web player today on .
Over 1,788 listeners are facing problems with the site as of 11:30 am ET.
Credit: Downdetector Issues seem to be on the mend
Issues seem to be resolving as we speak as reports have dropped significantly.
Credit: Downdetector Reports begin to decrease
Reports have gone from over 6,000 reports to around 2,400.
Credit: Downdetector
Spotify's browser version also having problems
Users are also complaining of issues with the browser version of Spotify.