Spotify down UPDATES: Thousands of users struggle to play music on app
SPOTIFY has gone down for thousands with customers unable to play their favourite tracks.
More than 6,000 customers have logged complaints on the Downdetector website, which measures outages, since 9am this morning.
The vast majority are experiencing problems with the app.
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Thanks for following us. Here is a summary of the main issues from today.
- Majority of reports connected to app.
- Audio streaming and website were also an issue.
- At the peak, more than 8,000 users were reporting issues.
- Problems were first reported just after 9am.
Credit: Getty Reports dropped to 120
Reports have dropped to less than 150 after Spotify responded that the issues have been resolved.
However, ten minutes after the response, there are still 120 people affected by the outage.
Spotify responds
Spotify has said that the issues should be resolved now.
Reports are decreasing
Reports have dropped to less than 200 users at around 11am.
However, globally some customers are still struggling to open the app.
Some users are back online
Reports tip over 8,000
At 10am this morning 8,155 people have reported problems with Spotify in the UK.
Other countries are also experiencing the issues.
Spotify hacked?
Hacking group Dark Storm, known for targeting government and organisations in support of Israel, reportedly claimed responsibility for Spotify's outage.
The group was behind a massive cyber attack on Elon Musk's social media platform X last month.
Fans demand money back
Some Spotify users have been unable to play their favourite songs for more than a day.
Furious users took online to demand their money back for the lost streaming time.
Most affected areas
This heat map shows the areas of the UK that are the most affected by Spotify outage.
London seems to have the most users experiencing the issue.
Manchester, Birmingham and Glasgow also have a high concentration of the outage reports.
More reactions from the customers
Users' complaints
One person wrote: "I take it Spotify is still down? Now running 3 days without any music showing or playing on the app."
Another one added: " Still having issues with Spotify. Since yesterday morning any playlist I open getting message to say playlist is empty. Is anyone else still having issues?"
A third person said:" Still won't load I'm about to end it."
Most reported problems
Majority of the customers have reported having trouble using the app.
For some, the music won't play on the website either.
Spotify is down
Reports increased at around 9.30am this morning with over 6,000 users logging issues with the app.
